Junior Customer Service Executive

Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems and being the first point of contact for clients? Fits Express is looking for enthusiastic individuals to join our Regional Customer Service Team as Junior Customer Service Executive.

Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, chat, and 3CX calling system.
• Assist customers with bookings, service updates, shipment status, and general support.
• Monitor shipments on a daily basis and provide timely updates to customers.
• Handle customer concerns calmly and professionally, ensuring high levels of satisfaction.
• Maintain accurate records of customer interactions and operational updates.

Qualifications & Skills:
• Fresh graduates or candidates with up to 1 year of experience in customer service are encouraged to apply.
• Basic understanding of logistics operations, shipping processes, and related documentation.
• Strong verbal and written communication skills in English; additional languages will be an advantage.
• Good interpersonal skills with the ability to build positive customer relationships.
• Strong organizational and time-management skills with attention to detail.
• Basic computer literacy and ability to work with multiple systems.
• Ability to work efficiently in a fast-paced environment.
• Positive attitude with a strong willingness to learn and adapt to logistics processes and procedures.

Why Fits Express?
• Opportunity to grow within a regional team with exposure to logistics and operational excellence.
• Supportive and collaborative work environment.
• Training and mentoring to help you become a skilled customer service professional.

Equal Opportunity Employer:

FITS Express is committed to building an inclusive workplace where all employees are valued.

Data Protection Notice:

By applying for this role, you consent to the collection and processing of your personal data in compliance with the Sri Lanka Personal Data Protection Act, No. 9 of 2022 (PDPA). Your personal data—including personal details, family information, references, and emergency contacts—will be used solely for recruitment and employment purposes and handled in accordance with the company’s Data Retention Policy.