Consumer Relations Officer – Banking / Finance

BDO is a trusted adviser to clients seeking audit, tax, and advisory services. As one of the world’s leading audit and accounting organizations, we serve clients of all sizes across a wide range of industry sectors.

Our values are at the core of who we are and how we work—with each other and with our clients. These values form the foundation of what we deliver: IDEAS | PEOPLE | TRUST. We focus on delivering ideas and advice that create value, being quality-driven professionals committed to exceptional client service, and being trusted to get the job done.

Duties and Responsibilities
• Update files and systems with information related to complaint handling
• Review and analyse complaint documents and responses
• Prepare and dispatch draft letters, memos, and emails to relevant parties
• Categorize and sort complaints received
• Follow up with relevant parties to ensure timely resolution
• Review responses received to conclude complaints or escalate matters for further instructions

Educational and Professional Qualifications
• Completed Business Level I of Chartered Accountancy conducted by CA Sri Lanka OR
• Completed Certificate Course in Banking and Finance conducted by IBSL OR
• Completed foundation level of CIMA OR
• Reading for a degree related to Banking, Finance, or Accounting
• Minimum 6 months’ training or work experience in the Banking and Finance industry
• Passed G.C.E. Ordinary Level with credit passes in Sinhala, English, and Mathematics

What We Will Offer You
• Professional development opportunities
• A collaborative and supportive work culture
• Workplace flexibility
• Global career growth opportunities
• An industry-competitive salary package

At BDO, we are committed to developing your technical, advisory, leadership, and management skills while promoting health, wellbeing, workplace giving, and social activities. We want you to enjoy what you do and the community of colleagues and clients you work with.

Please submit your application (CV) to: careers@bdo.lk