Reservations Ticketing Agent

Role Des</strong>cription

This is a full-time on-site role for a Reservations Ticketing Agent located in Colombo. The role involves managing reservations, assisting customers with ticketing inquiries, and providing exceptional customer service. The Reservations Ticketing Agent will also handle sales, ensure customer satisfaction, and have knowledge of travel and tourism services. Responsibilities include processing bookings, addressing customer requests, and ensuring smooth ticketing operations.

Qualifications

• Strong communication skills to interact effectively with customers and team members
• Experience in reservations and ticketing processes
• Excellent customer service abilities to handle inquiries and resolve issues professionally
• Knowledge of the travel and tourism industry and understanding of its operations
• Sales skills to assist customers in making booking decisions and promoting services
• Attention to detail, organizational proficiency, and ability to multitask effectively
• Proficiency with reservation systems and ticketing software is an advantage
• High school diploma or equivalent; additional qualifications in travel, tourism, or customer service are beneficial