Insurance Administrative Support

Power Global Protection from Home

From your home office, your work will ripple across borders-supporting policies that safeguard lives, assets, and futures in a world that never stops moving. Here, you'll play a vital role in keeping people's futures protected-ensuring policies, claims, and coverage are managed with care. This is your chance to grow globally, create impact in the insurance world, and make your mark-without ever leaving home.

Job Description

As an Insurance Administrative Support, you will manage client records, policy documentation, and renewals while assisting with claims processing and customer queries. This role demands precision, organization, and proactive problem-solving to ensure exceptional service delivery.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Work From Home, Sri Lanka

Exciting Benefits Await:

• Competitive Package
• Medical Life Insurance
• Work from home arrangement
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible offices
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• At least 2 years of relevant administrative or operational experience
• Bachelor's degree in Administration, Finance, Business, Legal Studies, or a related field
• Background in Business Insurance-such as General Liability, Property Insurance, Professional Indemnity/Errors & Omissions, Workers' Compensation, Commercial Auto, Cyber Insurance, Business Interruption, or Employer's Liability (highly preferred)
• Strong attention to detail
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience using CRM systems; Zoho experience is an advantage
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines
• Ability to work both independently and collaboratively within a team
• Strong written and verbal communication skills

Preferred Experience:

• Previous experience in an administrative support role
• Prior experience within the insurance industry (highly desirable)
• Experience working in a fast-paced office environment

Competencies/Personality Traits

• Professional and customer-focused
• Reliable and punctual
• Strong work ethic and commitment to quality
• Problem-solving skills
• Willingness to learn and adapt
• Confidentiality and discretion

Your Daily Tasks

• Provide administrative support to insurance brokers and the wider team
• Manage client records and policy documentation in the CRM
• Prepare and send renewal notices and policy schedules
• Liaise with insurers for policy documentation, endorsements, and certificates of currency
• Assist with claims lodgement and tracking
• Process policy changes, endorsements, and cancellations
• Respond to client queries via email and phone
• Maintain and update internal registers and compliance records
• Support billing and accounts processing as required

About the Client

Backing Security with Excellence

Our client is a trusted insurance advisory firm based in Australia, dedicated to delivering tailored solutions that protect individuals, families, and businesses. With a reputation built on professionalism and personalized service, they bring expertise across policy management, claims support, and risk solutions. Their strong partnerships with insurers ensure clients receive the best coverage possible, while their focus on innovation continues to redefine the customer experience. Joining their team means being part of an organization committed to excellence, growth, and making a real difference in people's lives.

Welcome to Emapta Sri Lanka!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that values growth, collaboration, and balance. With diverse international clients, we provide a strong platform for your career to flourish. Our commitment to offering global opportunities without leaving the country empowers thousands of professionals like you. Work alongside passionate individuals, enjoy competitive benefits, and grow through continuous mentorship and upskilling. Emapta isn't just a workplace-it's where your career and personal success align. Be part of the #EmaptaEra!