Guest Relations Executive

Company Description

The Kingsbury is an award-winning luxury hotel in Colombo, featuring 229 rooms and suites, and eight specialty restaurants. Guests can expect exceptional cuisine, entertainment, and genuine Sri Lankan hospitality. Internationally experienced teams in Food and Beverage, Banquet Services, and Housekeeping ensure that each guest experience is second to none.

Role Description

This is a full-time on-site role for a Guest Services Associate at The Kingsbury in Colombo. The Guest Services Associate will be responsible for providing outstanding guest service, handling reservations, and ensuring efficient communication between guests and hotel staff.

Qualifications

• Excellent customer service and guest service skills
• Experience with reservations and a strong attention to detail
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and diffuse difficult situations
• Proficient in English and Sinhala; proficiency in additional languages is a plus
• Prior experience in the hospitality industry is preferred
• Bachelor's degree in Hospitality Management, Communications, or related field is preferred